TERMS OF SALES
Between the micro enterprise "Pebilie" operated by Madame Amélie DEBIOSSAT
at 160 rue des Ardennes 73000 CHAMBERY
registered with the Trade and Companies Register and the Chamber of Trades of Chambéry
under the number SIRET 790 489 868
Company not subject to VAT
represented by Mme DEBIOSSAT Amélie
duly authorized for the purposes hereof.
The micro-enterprise can be reached by email by clicking on the contact form accessible via the contact page of the site.
Hereinafter the "Seller" or the "micro enterprise managed by Mrs. DEBIOSSAT Amélie".
And the natural or legal person purchasing the products or services of the micro enterprise. Hereinafter, "the Buyer", or "the Customer"
On the other hand,
The following was stated and agreed:
The Seller is a Creator, manufacturer of jewelry and decorative objects intended for consumers, marketed through its website (http://www.pebilie.com). The list and description of the goods and services offered by the micro enterprise managed by Mrs. Amélie DEBIOSSAT, can be consulted on the aforementioned site.
Article 1: object
These General Conditions of Sale determine the rights and obligations of the parties within the framework of the online sale of Products offered by the Seller.
Article 2: General provisions
These General Conditions of Sale (GTC) apply to all sales of Products, made through the websites of the micro enterprise which are an integral part of the Contract between the Buyer and the Seller. The Seller reserves the right to modify these conditions at any time by publishing a new version on its website. The GTC then applicable are those in force on the date of payment of the order. These T & Cs can be viewed on the microenterprise website at the following address: http://www.pebilie.com. The micro-enterprise also ensures that their acceptance is clear and unreserved by setting up a checkbox and a validation click. The Customer declares to have read all of these General Conditions of Sale, and where applicable the Special Conditions of Sale related to a product or a service, and to accept them without restriction or reservation. The Customer acknowledges that he has received the advice and information necessary to ensure that the offer meets his needs. The Customer declares to be able to legally contract under French law or validly represent the natural or legal person for whom he is committed. Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
Article 3: Price
The prices of the products sold through the website are indicated in Euros excluding taxes (company not subject to VAT) and precisely determined on the product description pages. They are also indicated in euros all taxes included (company not subject to VAT) on the product order page, shipping costs included. For all products shipped outside the European Union and / or DOM-TOM, the price is calculated excluding tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums are not the responsibility of the Seller. They will be the responsibility of the buyer and are his responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to obtain information on these aspects from the corresponding local authorities. The micro enterprise managed by DEBIOSSAT Amélie reserves the right to modify its prices at any time for the future. The telecommunications costs necessary for access to the Internet sites of the micro enterprise are the responsibility of the Customer. If applicable, also the delivery costs.
Article 4: Conclusion of the contract online
The Customer must follow a series of steps specific to each Product offered by the Seller in order to be able to place his order. However, the steps described below are systematic: - Information on the essential characteristics of the Product; - Choice of the Product, if applicable of its options and indication of the essential data of the Customer (identification, address, etc.); - Acceptance of these General Conditions of Sale. - Verification of the elements of the order and, if necessary, correction of errors. - Follow-up of the instructions for the payment, and payment of the products. - Product delivery. The Customer will then receive confirmation by email of the payment of the order, as well as an acknowledgment of receipt of the order confirming it. If he wishes it, the customer will receive a copy by email of these general conditions of sale, he just has to formulate his request through the contact form.
For the products delivered, this delivery will be made to the address indicated by the Customer. For the purposes of successful completion of the order, and in accordance with article 1316-1 of the Civil Code, the Customer undertakes to provide his true identification elements. The Seller reserves the right to refuse the order, for example for any abnormal request, made in bad faith or for any legitimate reason.
Article 5: Products and services
The essential characteristics of the goods, services and their respective prices are made available to the buyer on the website of the micro-enterprise managed by Mrs. Amélie DEBIOSSAT.
As part of a request for a tailor-made and personalized product, the customer will make his request directly through the contact form, the seller will then contact the requesting customer by email in order to best respond to his request. The customer certifies having received a detail of the delivery costs as well as the terms of payment, delivery and execution of the contract. The Seller undertakes to honor the Customer's order within the limit of stocks of available Products only. Otherwise, the Seller informs the Customer. This contractual information is presented in detail and in French. In accordance with French law, they are the subject of a summary and a confirmation during the validation of the order. The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The period of validity of the offer of the Products as well as their prices is specified on the Internet sites of the Micro enterprise. Unless otherwise specified, the rights granted hereunder are granted only to the natural person signing the order (or the person holding the email address provided). In accordance with the legal provisions on compliance and hidden defects, the Seller refunds or exchanges defective products or products not corresponding to the order. The refund or the exchange can be requested as follows: The customer contacts the micro enterprise managed by Mrs. DEBIOSSAT Amélie through the contact form on the site http://www.pebilie.com or directly to the email address firstname.lastname@example.org, he describes very precisely the reasons for his dissatisfaction with products deemed to be defective or not in conformity with his order, ideally with one or more photographs then clearly expresses his wish for refund or exchange, he will provide also the order number.
After acceptance of the micro-enterprise managed by Mrs. Amélie DEBIOSSAT, if an exchange is agreed, the customer will first receive a franked return envelope for the non-conforming product (s), he will of course have nothing to pay, he will return therefore the product with the envelope made available, after receipt by the micro enterprise of the product (s), the customer will receive the exchanged product (s) within 14 working days.
If a refund is agreed, the customer will first receive a franked return envelope for the non-conforming product (s), he will of course have nothing to pay, he will therefore return the product with the envelope provided, after receipt by the micro enterprise of the product (s), the customer will receive within 14 working days the reimbursement of the amount of his purchase as well as the reimbursement of shipping costs, and this by transfer.
Article 6: Retention of title clause
The products remain the property of the Micro enterprise managed by Mrs. Amélie DEBIOSSAT until full payment of the price.
Article 7: Packaging and delivery methods
The products ordered on the “pebilie.com” site will be carefully packaged, the purchase invoice will be attached to the order, as well as the maintenance precautions if it takes place.
The products are delivered to the delivery address that was indicated when ordering and the time indicated. This time does not take into account the time taken to prepare the order.
For products whose availability is indicated as immediate, the order preparation time is 3 to 8 working days. The customer will be notified by email as soon as his order is shipped.
Delivery will be by post, by tracked mail or colissimo, the customer will also receive the tracking code by email.
For products indicated on order or for made-to-measure creations, it is necessary to take into account a manufacturing and order preparation time of at least 14 working days, the time limit may be longer depending on the complexity of the request. The customer will be notified by email of the end of production of his order, supporting photographs. Then the customer will also be notified by email as soon as his order is shipped.
Delivery will be by post, by tracked mail, or colissimo, the customer will also receive the tracking code by mail.
For any delay in delivery exceeding 10 working days, it will be up to the customer to contact the seller in order to find an amicable solution.
The different scenarios will be discussed at this time.
The Seller reminds that when the Customer takes physical possession of the products, the risk of loss or damage to the products is transferred to him. It is the Customer's responsibility to notify the carrier of any reservations about the product delivered.
Article 8: Availability and presentation
Orders will be processed within the limits of our available stocks. If an item is unavailable, you will be immediately notified of the foreseeable delivery times and the order for this item may be canceled on request. The Customer may then request a credit for the amount of the item or its refund.
Article 9: payment
Payment is due immediately upon ordering, for custom creations a 30% deposit will be requested in order to validate the order. The Customer can pay by credit card or Paypal.
Cards issued by banks domiciled outside France must be international bank cards (Mastercard or Visa). Secure online payment by bank card is made by our payment provider. The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network.
Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By providing his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or in the event of the impossibility of debiting the card, the Sale is immediately terminated as of right and the order canceled.
Article 10: withdrawal period
In accordance with article L. 121-20 of the Consumer Code, “the consumer has a period of fourteen clear days to exercise his right of withdrawal without having to justify reasons or pay penalties, with the exception of , where applicable, return costs ”. "The period mentioned in the previous paragraph runs from the receipt for the goods or the acceptance of the offer for the provision of services".
To offer a better service to our customers, we have chosen to extend the right of withdrawal to 21 days, under the name "satisfied or refunded" and without return costs for the customer, by contacting the micro company as follows:
The client will contact the manager of the micro enterprise through a form (available here) by indicating his wish to exercise his right of complaint, he will simply attach the order number, he will not have to justify reasons or pay penalties.
After agreement of the micro enterprise managed by Mrs. Amélie DEBIOSSAT the customer will return the product (s) concerned in perfect condition, undamaged and not worn in their original packaging with any accessories, he will receive upstream a prepaid and stamped envelope.
The return will be at the expense of the micro enterprise and at the following address: Amélie DEBIOSSAT 160 RUE DES ARDENNES 73000 CHAMBERY.
The customer will note that for obvious reasons, the damaged products, deteriorated and / or which cannot be put back for sale by the micro enterprise managed by Mrs. Amélie DEBIOSSAT will not give rise to any refund or compensation whatsoever.
The micro-enterprise managed by Mrs. Amélie DEBIOSSAT informs its Customers that in accordance with Article L. 121-20-2 of the Consumer Code, this right of withdrawal cannot be exercised for personalized products and those made to measure on request. of the customer and which cannot be put back on sale afterwards because they are completely personalized. In case of exercise of the right of withdrawal within the aforementioned period, the price of the product (s) purchased and the shipping costs will be reimbursed, the return costs are the responsibility of the micro-enterprise managed by Amélie DEBIOSSAT.
Product returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be re-marketed in new condition; they must be accompanied by the initial order number for our management.
Any action in favor of the right of withdrawal outside the 21-day period will of course be refused.
The reimbursement will be made after agreement of the micro enterprise and this after receipt of the products concerned, provided that the products comply with the reimbursement conditions set out in the previous paragraph.
The refund will be made by means of a transfer to the customer's account within 30 working days.
Article 11: Guarantees
In accordance with the law, the Seller assumes two guarantees: of conformity and relating to hidden defects of the products. The Seller reimburses the buyer or exchanges products that are apparently defective or do not correspond to the order made. The reimbursement request must be made as follows: Contact the micro-enterprise by email at the following address, email@example.com
The Seller reminds that the consumer: - has a period of 2 years from the delivery of the good to act with the Seller - that he can choose between replacement and repair of the good subject to the conditions provided for by the provisions mentioned above. apparently defective or not corresponding - that it is exempted from providing proof of the existence of the lack of conformity of the good during the six months following the delivery of the good. - that, except second-hand goods, this period will be extended to 24 months from March 18, 2016 - that the consumer can also assert the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and, in this case, he can choose between the resolution of the sale or a reduction of the sale price (provisions of articles 1644 of the Civil Code).
Article 12: Complaints
If necessary, the Buyer can present any complaint by contacting the company using the following contact details firstname.lastname@example.org
The content must be as clear as possible so that the seller can respond in the best way, and in full knowledge of the facts.
Article 13: Intellectual property rights
Trademarks, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is carried out through these GTC. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.
Article 14: Force majeure
The performance of the seller's obligations at the end of the present contract is suspended in the event of the occurrence of a fortuitous event or force majeure which would prevent its performance. The seller will notify the customer of the occurrence of such an event as soon as possible.
Article 15: nullity and modification of the contract
If one of the stipulations of this contract were canceled, this nullity would not entail the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after a written agreement signed by the parties.
Article 16: Protection of personal data
In accordance with the Data Protection Act of January 6, 1978, you have the rights to query, access, modify, oppose and rectify your personal data. By adhering to these general conditions of sale, you agree that we collect and use this data for the performance of this contract.
The micro enterprise is the subject of an official declaration to the CNIL
By entering your email address on the site you will receive emails containing information and promotional offers concerning products published by the Company. You can unsubscribe at any time. All you have to do is click on the link at the end of our emails or contact the data controller (The micro-enterprise managed by Ms. Amélie DEBIOSSAT) by email.
Article 17: applicable law
All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations referred to therein, will be subject to French law.
The general conditions of sale and the legal notices have been produced with the gracious help of the site https://www.donneespersonnelles.fr/